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             F.A.Q. - Frequently Asked Questions 
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                   How does the product and parts information get
                   into the system ?
                   
 
                 We work directly with the manufacturers of the products
                 to create these data files. We carefully scan the images
                 and enter the product and parts data from printed catalogs
                 and service manuals. Most exploded parts views are touched
                 up or, in some cases, substantially modified to make them
                 clearer and easier to decipher. Every effort is made to
                 ensure the accuracy and completeness of the Library.
               
              
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                   Can we enter and maintain the product and parts data ourselves ?
                   
 
                 The Pool & Spa Parts Library is a lookup system only.
                 However, you can enter your own Selling Prices,
                 SKU's and Notes for any product in the Library.
               
              
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                   What manufacturers do you have in the Library ?
                   
 
                 All of the major equipment manufacturers are in the
                 Library and many others as well. The Library continues
                 to grow as more manufacturers get involved. Please see
                 the Library Info Page for a list of the
                 manufacturers in the Library.
               
              
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                   How is the data updated ?
                   
 
                 At this point, the CD-ROM Library is produced once a year.
                 However, we can custom burn a CD at any time on request
                 if you wish to receive updates more frequently.
               
              
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                   How much does the Parts Wizard & Library cost ?
                   
 
                 Please see the Parts Wizard Pricing Page for details.
               
              
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                   Is there a multi-user version ?
                   
 
                 Yes. In fact, there is really only one "Version" of The
                 Parts Wizard. The number of concurrent users is determined
                 by the license you purchase.  And the license can be upgraded
                 at any time right over the phone.
               
                   
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            Cardol Data Systems Inc. 
            P.O. Box 58, Hampton, ON, Canada L0B 1J0 905-263-1161 info@cardol.com
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